Frequently Asked Questions

Everything you need to know about your journey to glowing skin

Are Heaven Skincare products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and crafted with gentle, plant-based ingredients specifically designed to nourish even the most reactive skin types.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow sooner.

What is your return policy?

We offer a 30-day satisfaction guarantee. If a product isn't the right fit for your skin, you can return it for a full refund or exchange, provided at least 50% of the product remains.

Are your products cruelty-free and vegan?

Absolutely. Heaven Skincare is committed to ethical beauty; we never test on animals, and 100% of our current collection is vegan-friendly.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.

Do you offer international shipping?

Currently, we ship to the US, Canada, and the UK. We are working hard to expand our heavenly reach to more countries soon.