Returns & Exchanges

At Heaven Skincare, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our customer support team with your order number to begin the return process.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that bottles are tightly sealed to prevent leakage during transit.

3

Ship It Back

Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our specialists verify the contents, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing